Job Title: General Manager / Store Manager

Location: O'Hare, Chicago, IL Area

Position Overview:

We are seeking an experienced General Manager / Store Manager to lead a high-performing retail operation in the O'Hare Chicago area. The ideal candidate will have a proven track record in retail services management, overseeing multi-department teams of 20+ employees. This role requires strong leadership, financial acumen, and a commitment to delivering an exceptional customer experience.

Key Responsibilities:

Leadership & Team Management

• Oversee daily operations across multiple departments, managing a team of 20+ employees.
• Foster a positive work environment that promotes collaboration, training, accountability, and high performance.

Financial Oversight

• Manage labor costs and operational expenses to achieve profit and loss (P&L) objectives.
• Monitor budgets and implement cost-control measures without compromising service quality.

Customer Experience

• Ensure exceptional service standards and address client concerns promptly and professionally.
• Drive initiatives to enhance customer satisfaction and loyalty.

Training & Development

• Train and mentor staff on customer service excellence, safety protocols, and operational processes.
• Develop ongoing training programs to support employee growth and compliance.

Compliance & Policies

• Enforce company policies and maintain adherence to safety, care, and regulatory requirements.
• Conduct regular audits to ensure compliance across all departments.

Facilities & Maintenance

• Maintain store cleanliness and presentation standards.
• Oversee inventory management and coordinate maintenance requests to ensure operational efficiency.

Qualifications:

• Minimum 5 years of retail sales or retail services management experience.
• Proven ability to lead multi-department teams of 20+ employees.
• Strong financial management skills with experience in P&L oversight.
• Excellent communication, problem-solving, and organizational skills.
• Ability to thrive in a fast-paced, customer-focused environment.

Preferred Skills:

• Experience in high-traffic retail or service environments.
• Knowledge of compliance regulations and safety standards.
• Proficiency in inventory management systems and scheduling tools.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.